Terms and Conditions
Veller Services Limited, Trading Terms, effective 07.10.26
1. Who we are
In these terms Veller, "we", "us" and "our" mean Veller Services Limited, company number 17492005, whose registered office is at 22 Chancery Lane, London WC2A 1LS; email: hello@veller.co. Veller is a personal styling service.
In these terms "you" means the person using our service.
2. About these terms
These terms apply when you use our website, complete an intake form, or receive styling recommendations from us. By using the service, you accept these terms.
We may update these terms from time to time. The version published on our website at the time you use the service is the version that applies.
3. What we provide
We provide personal styling recommendations. Following an introduction or a completed intake form, a stylist prepares a curated selection of products based on the information you give us.
We are a recommendation and curation service only. We do not sell, stock, supply or dispatch any of the products we recommend. Every purchase you make is a separate contract between you and the retailer or brand concerned, on their terms, and they are responsible for pricing, availability, delivery, returns, refunds and product quality.
Our recommendations are a matter of professional judgement and taste. We do not guarantee that any product will be suitable, available, correctly priced, or that it will meet your expectations.
4. How we are paid
We generally earn a commission when you buy a product through a link we provide. This commission is paid by the retailer or by an affiliate network acting for them, and it does not change the price you pay.
We select products on the basis of what we believe suits you. Our recommendations are not driven by the commission we receive.
5. Referrals
You may have been introduced to us by a travel agent, concierge or other partner. Where that is the case, we may pay a referral fee. This does not affect the price of anything you buy.
6. Your responsibilities
You confirm that you are at least 18 years old and that the information you give us, including sizing, preferences, budget and travel details, is accurate and complete. Our recommendations depend on that information, and we are not responsible for recommendations that miss the mark because the information we were given was inaccurate or incomplete.
You agree not to misuse the service or use our content for commercial purposes without our prior written permission.
7. Third-party links and content
Our recommendations contain links to third-party websites. We do not control those sites and are not responsible for their content, their terms, their privacy practices or anything you buy through them.
8. Intellectual property
All content we produce, including mood boards, curated selections, written recommendations, imagery and website content, belongs to us or our licensors. You may use it for your own personal purposes. You may not reproduce, publish or distribute it without our written permission.
9. Cancellation and refunds
You may stop using the service at any time by contacting us at hello@veller.co.
Returns and refunds for products you purchase are handled by the relevant retailer under their own policy.
10. Liability
Nothing in these terms limits our liability for death or personal injury caused by our negligence or for fraud.
Subject to that, we are not liable for any loss arising from products supplied by third parties, from a retailer's acts or omissions, or from any loss that was not a foreseeable result of our breach. We are not liable for business losses, including loss of profit, business, contracts or opportunity.
In particular, compliance with your statutory rights in relation to products purchased and any warranties that may apply in respect of such products will be the responsibility of the relevant retailer.
11. Tax and regulation
We are registered in England and Wales as set out above.
VAT: We are not currently registered for VAT and no VAT is charged on our fees. Retailers will generally be registered for VAT and, as such, you will pay VAT on products purchased from retailers.
You are responsible for any customs duties, import taxes or local charges arising on products you purchase from third-party retailers, particularly where goods are shipped internationally.
We are registered with the Information Commissioner's Office under registration number ZC224301 [correct reference for limited co pls] and handle personal data in accordance with UK data protection law. Further detail is in our Privacy Policy (see below).
We and our affiliates may use your personal information (“the Information”) to inform you about products and services which may be of interest to you.
If we transfer all or part of the Information to any third-party located outside of the UK, we will use our reasonable endeavours to ensure that the Information is kept confidential.
You can notify us in writing not to transfer the Information as set out above. Further details about the uses to which the Information will be put are available upon written request.
12. General
If any part of these terms is found to be unenforceable, the remaining parts continue to apply. A delay in enforcing our rights does not waive them.
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
All notices to be served under these terms shall be served by first class pre-paid post at the registered office or principal trading address of the intended recipient or by e-mail to Veller at hello@veller.co. Notices shall be deemed served when they would ordinarily have been received in normal business hours according to the means of transmission of such notices.
13. Privacy Policy
13.1 Veller is the data controller for the personal information described in this policy.
13.2 This policy explains what we collect, why, and what rights you have. It applies to our website and to our styling service.
13.3 We collect the following:
Contact details: name, email address, telephone number and location.
Styling information: sizing and measurements, fit preferences, style preferences, brands you like and dislike, budget, and lifestyle or occasion details.
Trip and context information: destination, dates, purpose of travel and similar details you provide in the intake form.
Referral information: the name of the travel agent, concierge or partner who introduced you.
Correspondence: messages you send us and our replies.
Technical information: IP address, device and browser type, and how you use our website. See our Cookie Policy for detail.
Transactional information: records of purchases made through our links, as reported to us by affiliate networks. This is usually limited to order value and date and does not include your payment card details.
13.4 We never receive or store your payment card details. Purchases are made directly with third-party retailers.
13.5 We use your information to:-
provide the styling service, prepare recommendations and communicate with you. Our lawful basis is performance of a contract with you, or our legitimate interest in providing a service you have asked for;
to run and improve our business, including analytics, service development and record keeping. Our lawful basis is our legitimate interests, balanced against your rights;
to send marketing communications, where you have asked to receive them, or where you are an existing client and have not opted out. You can unsubscribe at any time.
to meet legal, accounting and tax obligations. Our lawful basis is compliance with a legal obligation.
13.6 We do not ask for special category data. Please do not send us health or medical information through the intake form.
13.7 We share personal information with:-
our stylists and contractors, who prepare recommendations for you;
our affiliate and styling platform providers, who host mood boards and track purchases made through our links;
our technology suppliers, including website hosting, email, form tools and analytics providers;
our professional advisers, including accountants and solicitors, where necessary; and
Referring partners, on a limited basis, where they need to know the status of a referral. We do not share your styling details with them without your agreement.
13.8 We may also disclose information where we are required to do so by law.
13.9 We do not sell your personal information.
13.10 Some of our suppliers are based outside the UK. Where personal information is transferred outside the UK, we rely on UK adequacy regulations or on the International Data Transfer Agreement or Addendum, so that your information continues to be protected.
13.11 We keep client records for the duration of our relationship and for 5 years afterwards, so that we can respond to queries and meet our legal obligations. Financial records are kept for 5 years.
13.12 You have the right to access your personal information, to have it corrected or deleted, to restrict or object to how we use it, to receive it in a portable format, and to withdraw consent where we rely on it. To exercise any of these rights, email hello@veller.co. We will respond within one month.
13.13 If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We would ask that you contact us first, so that we can try to put things right.
13.14 We use appropriate technical and organisational measures to protect your information, including access controls and encryption in transit. No system is completely secure, but we take our responsibility seriously and will notify you and the ICO where required if a breach occurs.
13.15 We may update this policy. The current version is always published on our website with the date it was last updated.
13.16 Any questions about this policy or your information should be sent to hello@veller.co.
14. Cookie Policy
14.1 Cookies are small text files placed on your device when you visit a website. They allow the website to work properly, to remember your choices, and to understand how the website is being used. This policy also covers similar technologies such as pixels, tags and local storage.
14.2 We use cookies that are strictly necessary to make the website work, including page navigation, security and remembering your cookie choices. The website cannot function without them, so they do not require your consent.
14.3 Analytics help us understand how people find and use the website, so that we can improve it. They tell us which pages are visited and how visitors move through the website. We only set these with your consent.
14.4 When you click a product link in a recommendation, the retailer or an affiliate network may set a cookie that records that the visit came from us. This is how any commission we earn is attributed. These cookies are set by third parties, not by us, and we only enable them with your consent.
14.5 Functional cookies remember preferences such as your region or display settings. We only set these with your consent.
14.6 Third party cookies are set by third parties whose services we use, including our analytics provider, our styling and affiliate platform, and the retailers you click through to. We do not control these cookies. You should read the relevant provider's own policy for detail on how they use them.
14.7 When you first visit the website, you can accept or reject non-essential cookies. You can change your choice at any time using the cookie settings link in the footer of our website. You can also block or delete cookies in your browser settings. If you block strictly necessary cookies, parts of the website may not work.
14.8 We may update this policy. The current version is always published on our website with the date it was last updated.
14.9 Questions about our use of cookies should be sent to hello@veller.co.
15. Accessibility Policy
15.1 We want everyone to be able to use the Veller website and our styling service. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA, which is the recognised standard for accessible websites, and we take our responsibilities under the Equality Act 2010 seriously.
15.2 When we design and build our website, we aim to ensure that text is legible and can be resized without loss of content, that colour contrast is sufficient, that the website can be navigated using a keyboard, that images carry meaningful alternative text, and that the website works with screen readers and other assistive technology.
15.3 We also aim to write clearly and to avoid unnecessary jargon.
15.4 Parts of our website rely on third-party services, including our styling and mood board platform and links to retailer websites. We do not control the accessibility of those services. Where we are aware of a barrier, we will say so and work with the supplier to address it.
15.5 We are not currently aware of any accessibility issues on our website.
15.6 If any part of our website or service is difficult for you to use, please contact us at hello@veller.co and tell us what you were trying to do and what went wrong. We will respond within 5 working days and will find another way to give you the information or service you need, whether that is by email, by telephone or in an alternative format.
15.7 We review accessibility when we make significant changes to the website and act on the feedback we receive.
15.8 We may update this policy. The current version is always published on our website with the date it was last updated.
15.9 Questions about accessibility issues should be sent to hello@veller.co.